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Consumers are adopting chat and voice platforms faster than any channel before them, but the clear question is 'What does this mean for retail?' This Guide clearly lays out the channels, how they differ and what customers expect on each.

  • Get clear insight into chat platforms, voice platforms, ChatBots and Intelligent Assistants
  • Read about the 6 most common misunderstandings
  • See concrete ideas about how to use these channels to improve customer experience
  • Understand the revenue and cost containment opportunities