How AI Technology Will Transform Customer Engagement

Retail customer service and AI survey. Brought to you by BrandGarage in partnership with Linc.

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89% of customers will ditch a retailer if they have a bad experience – and they won't come back. In partnership with BrandGarage, this study explores the increased value retailers are placing on AI to alleviate points of friction in their customer service and engagement strategy. In this eBook you will get:

  • An insider look at the plans big retailers have for the next 24 months (

  • A breakdown of which channels will be primary investments in 2018/2019

  • Clear understanding of the ROI of AI

  • Some specific use cases of how big brands are leveraging AI for their success

 

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