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This report looks at automated shopper assistance solutions. Linc Global offers an automated shopper assistance solution that automates brand-to-shopper digital interactions and provides more engaging 1:1 communication. 

  • Each year, US enterprises lose around $62 billion in revenues due to poor customer service, according to cloud platform company NewVoiceMedia. 
  • Queries about order and return issues can account for as much as 50% of the total received by a customer service agent. Linc’s automation reduces these queries by 25–30%, which can help retailers cut operational costs and improve shopper interactions.
  • Linc allows companies to automate customer experience by allowing retailers to automate around 70% of the customer queries.